Software Maintenance and Support

We believe professionally maintained software is the right way to reduce Total Cost of Ownership and ensure the business maximizes value from the software. By making changes to continuously improve the value of the software to the business is matter of survival.  

We offer this service to client who own software we develop and 3rd party applications.

Efiniti services aims to address challenges:

Corrective Maintenance

We can enhance your software to overcome minor and major issues that may impact system performance and functionality

Adaptive Maintenance

As you IT environment changes your business system must also change to adapt to the new operating norm. The Efiniti team ensures that your software will function reliably in the new environment

Scheduled Maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Services

Application Maintenance

Efiniti professional services include:

  • Issue detection, diagnosis, analysis and solution delivery,
  • Workaround provision & hot fixes
  • New releases and updates
  • Service and feature packs delivery

Application Enhancement

Efiniti will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.

Takeover of 3rd Party Application

If you have the source code for applications developed either inhouse or by a 3rd party we can relieve you of the burden to maintain it.

Our takeover process

1. Handover

  • Knowledge transfer from your IT team to the Efiniti team
  • Code audit and review
  • Documentation audit
  • Functional testing and discovery

2. Corrective Activities

  • Hot fixes
  • Performance tuning
  • Production of missing documentation

3.    Maintenance & Support

  • Scheduled and on demand updates
  • Issue tracking
  • Backup and recovery


More in this category: « CRM Implementation