Services

Zoho Consulting

Written by Tuesday, 21 August 2018 00:29
Efiniti Solutions provide inexpensive, professional services for micro to medium businesses globally who are interested in the many benefits of using Zoho cloud software. We will become your trusted Zoho application technical implementers serving side by side with your team to deliver value to your organization and ultimately your clients. 

Our highly experienced Zoho Consultants will provide technical and business advice guiding you to the best combination of Zoho Applications to meet your business needs, whether you need a simple contact management system or an invoice tool to invoice your small client base; to more complex implementations involving multiple users and even integrated apps that provide a complete 360 degree view of your growing business.

All our consultants are either trained software engineers or developers who are guided by strict software implementation principles and methodologies. This discipline leads to high-quality deliverables to our clients. Our consultants have been through the prescribed training material for Zoho and have been certified.

We are experts in the following Zoho Applications:

  • CRM
  • Creator
  • Books
  • Campaigns
  • Checkout
  • Desk
  • Inventory
  • Invoice
  • People
  • Project
  • Sign
  • Writer
  • Survey
  • Social 

 

 

Zoho Implementation

Zoho CRM has many configurable features to perform a range of tasks. Your choice of features and configuration determines how beneficial and profitable Zoho CRM will be for your business. No two businesses are the same. No two Zoho CRM implementations should be either. The most profitable implementations of Zoho CRM are based on a strong Zoho CRM strategy. Our Zoho experts can provide a strategic implementation of Zoho CRM to set you up for success.

Zoho Development

Creating custom functionalities in your Zoho CRM removes obstacles, allowing you to focus your energy on growing your business. Both small to medium size businesses and larger enterprises can benefit from Zoho’s flexible platform.

We can take your CRM and fully customize it based on your requirements. Our development consultants will turn a process that requires multiple clicks and typing into a single click action by building intelligent automation and custom apps. This will lead to greater efficiency and allow your team to focus on delivering value to your business. 

Our expertise in customizing Zoho applications goes beyond its CRM. We take time to learn your business and develop business process flows that is designed for efficient processes aligned to your business model. We produce the flows charts for you to review and give us feedback where we optimize. 

 

We also work with and communicate directly with the Zoho teams on a daily basis and have access to their pool of expert technicians and Zoho developers; if there is something we cannot answer directly, we can meet online with people who can.

 

Software Maintenance and Support

Written by Saturday, 17 January 2015 18:59
We believe professionally maintained software is the right way to reduce Total Cost of Ownership and ensure the business maximizes value from the software. By making changes to continuously improve the value of the software to the business is matter of survival.  

We offer this service to client who own software we develop and 3rd party applications.

Efiniti services aims to address challenges:

Corrective Maintenance

We can enhance your software to overcome minor and major issues that may impact system performance and functionality

Adaptive Maintenance

As you IT environment changes your business system must also change to adapt to the new operating norm. The Efiniti team ensures that your software will function reliably in the new environment

Scheduled Maintenance

This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Services

Application Maintenance

Efiniti professional services include:

  • Issue detection, diagnosis, analysis and solution delivery,
  • Workaround provision & hot fixes
  • New releases and updates
  • Service and feature packs delivery

Application Enhancement

Efiniti will professionally develop and implement the new application functionality, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer’s needs.

Takeover of 3rd Party Application

If you have the source code for applications developed either inhouse or by a 3rd party we can relieve you of the burden to maintain it.

Our takeover process

1. Handover

  • Knowledge transfer from your IT team to the Efiniti team
  • Code audit and review
  • Documentation audit
  • Functional testing and discovery

2. Corrective Activities

  • Hot fixes
  • Performance tuning
  • Production of missing documentation

3.    Maintenance & Support

  • Scheduled and on demand updates
  • Issue tracking
  • Backup and recovery


CRM Implementation

Written by Saturday, 17 January 2015 18:53
We implement your goldmine CRM Solutions to support fine-tuned and interactive communication with customers, and to align the system to your customer policy, procedures and marketing strategy allowing you to meet the changing needs of customers

We offer:

Sales Process Consulting 

Our certified Zoho CRM and Goldmine consultants will work with you, free of cost, to determine your requirements then develop a detailed cost proposal for your Goldmine implementation project

CRM Software Customization 

The Efiniti team specializes in implementing customized CRM solution to fit your needs. We will implement new fields and screens to capture your data, configure reports and dashboards for you to measure performance and design email and Word templates for you to communicate effectively with clients

Third-Party Software Integration

We are experts in systems integration. By using a specialized integration software we can integrate Goldmine with virtually any back-end system, such as Banking Systems, Insurance Systems, Saas or ERPs making your customer data available in CRM

CRM Training

We offer Goldmine and Zoho CRM training for users and administrators. At the end of all our training sessions is a test and certificates are awarded to the participants

Ongoing CRM Support

After you have implemented your Zoho or Goldmine solution your business requirements will change as such we offer ongoing support services to realign CRM to your business needs

OUR IMPLEMENTATION APPROACH

 


Efiniti Solutions provides a complete GoldMine Customer Relationship System, from system design implementation through on-going support. For more information, contact us or call (876) 631-9922.

Software Prototyping Services

Written by Saturday, 17 January 2015 18:32
Dramatically increase the success of your software development project by refining, validating and identifying potential issues before one line of code is written


The Benefits


Minimize Development Risks
Weather it is a web application, mobile application or desktop software avoid the scourge of inaccurate requirements and poor user interface design before they turn into unexpected loss. Prototyping guarantees that you pay for the features you need and that they perform exactly the way you need.

Simulate Business Processes
Your software system’s behavior can drastically affect your business performance. This check verifies that workflows run smoothly and are user-friendly before investing into the development.

Faster Delivery
With the user interface design clearly defined and validated by the end users, the development phase is executed efficiently without the time consuming, expensive and frequent rework of the interface and frontend code.  

How we do it?


Mockups
We take your requirements start with simple sketches and wireframe diagrams to the conceptual design right. You give feedback about the layout, fields, buttons and controls which is incorporated in the mockups. When we achieve full compliance with your vision we move on to the next stage.

Clickable Prototype
The wireframe and sketches are transformed into functional prototypes for your software solution or product that helps check functionality and test the system with your data samples by applying multiple scenario executions.

Software Design Input
Once the user interface design has been finalized the software engineer can now design the code structure to fit your interface. 

 

The Deliverable

  • Specifications
  • Mockups
  • Clickable Prototype
  • Designed and Developed Frontend


Custom Software Development

Written by Saturday, 17 January 2015 17:56
Do you have a business critical software development project and want a long-term reliable partner to carry this project to a successful conclusion? Efiniti has a proven track record of successfully delivering business solutions thus allowing our clients to differentiate their business in a tough competitive environment.

From smart customization of the pre-developed platforms to full-cycle custom software development along the client's vision, Efiniti is an experienced development partner to deliver cost-effective and reliable custom software solutions that match your unique requirements.

  • New Application Development
  • Application Integration & Customization
  • Legacy Application Migration & Enhancement
  • Application Support & Continuous Improvement
  • Project Rescue


Specialist Areas

Enterprise Application Development

We have solid skills and deep expertise in building enterprise solutions of various complexity levels. Our experience in Business Process Management, Financial Services, Customer Relationship Management, Collaboration and other business domains allows us to provide our customers with the best-practice custom solutions.

Advanced Web Applications

Efiniti develops feature-rich custom web applications, sites and portals for corporate and internet-focused projects. Moreover, we do deliver full-cycle SaaS solutions development, deployment and support services.

Effective Project Organization

Our project management methodologies were formed from our extensive hands-on implementation experience and principles of project management sciences. We have a fine tuned, efficient, transparent and predictable process that guarantees a higher than average probability of project success. We provide mature and quality project management, focusing on the vital elements:

  • Project communication
  • Requirements management
  • Change management
  • Risk management
  • Quality assurance
  • Competence transfer
  • Reporting and intermediate deliveries


Optimal Technical Implementation

Although Efiniti has been in existence since 2009, our team has on average 14 years of experience in custom software development. Our expertise comprises a comprehensive set of various technologies that allows us to execute the most challenging and complex projects and satisfy customer requirements, expectations and preferences.

For each project, we allocate a well-balanced project team of developers, software architects, analysts, coordinators and project managers. We also have a Global network of independent consultants who work remotely, allowing us to add resources to projects in at short notice. Leveraging accumulated knowledge in technical and business domains we deliver solutions with optimal cost-performance ratio.